Return request shall be made seven (7) days upon the arrival of the parcel, Bee Chin Heong Sdn. Bhd. will only bear the cost of return should it fit these criteria:
- Wrongly delivered; Colour, Sizes, Scents or Design.
- The item has significant DEFECT that it constitutes the look of the design to be different from the website catalogue
- For wrongly delivered, the item must be unused. Bee Chin Heong Sdn. Bhd. will not entertain any item that has been used.
Return request MUST BE MADE from this website under Return request section ( https://beechinheong.com/index.php?route=account/return/add ) and must include together Return Form (Printable) with the goods during return. Any return request that has been made without Return Form will be void.
Any return request for online purchased goods that has been made at the retail shop, customer should already pre-submit the return form in www.beechinheong.com and prepare the order number for goods exchange in retail, goods exchange in retail can only happen in Bee Chin Heong Sdn. Bhd. Headquarters:
Bee Chin Heong Sdn Bhd (Main)
52, 54, 56 Kimberly Street,
For return, Bee Chin Heong Sdn. Bhd. implementing 1 to 1 good replacement policy unless the item is unavailable. For unavailable goods replacement, Bee Chin Heong will refund the amount of the goods within seven (7) working days.