Return & Refund
感谢您在 Bee Chin Heong Sdn Bhd 购物。我们非常重视产品质量，并努力为您提供优质的服务。请注意，除以下情况外，我们不接受退款请求：
1. 退货与退款条件
商品仅在以下情况下接受退货和退款：
– 收到的商品存在 质量问题或瑕疵。
– 由于我们 发货错误 导致的商品问题。
对于符合上述条件的商品，退货申请需在收到商品后 7 天内 提出。
2. 不可退货的商品
以下情况我们不接受退货或退款：
– 因个人喜好或错误选择而导致的退货请求。
– 商品未发生质量问题或与订单无关的退货要求。
3. 退货流程
请先通过我们的客服团队联系，并提供订单号、问题描述及相关图片。
我们将在核实问题后为您提供进一步的退货和退款流程。
4. 退款方式
一旦确认退货申请符合条件，我们将在 14 个工作日内 处理退款，并将款项退回到您的原始付款方式。
如有任何问题，请随时通过我们的 info@beechingheong.com 或者 whatsapp +6012 928 1123 联系我们，感谢您的理解与支持！
Return and Refund Policy
1. Conditions for Return and Refund
Items are eligible for return and refund only under the following conditions:
The received item has quality issues or defects.
The item received is incorrect due to our shipping error.
For items that meet these conditions, a return request must be submitted within 7 days of receiving the item.
2. Non-Returnable Items
We do not accept returns or refunds in the following cases:
Return requests due to personal preference or selection errors.
Items without quality issues or reasons unrelated to the order.
3. Return Process
Please contact our Customer Service Team first, providing your order number, a description of the issue, and relevant images. Once we verify the issue, we will provide further instructions for the return and refund process.
4. Refund Method
Once the return request is confirmed as eligible, we will process the refund within 14 working days and return the funds to your original payment method.
If you have any questions, please feel free to contact us at info@beechingheong.com or via WhatsApp at +6012 928 1123. Thank you for your understanding and support!